Support

Frequently Asked

What happens after I purchase?

Your order page is shown immediately with download links, and the same links are emailed to the address on your order. Files stay available for re-download.

Are these presets compatible with Lightroom Mobile?

Yes. Preset packs ship as .XMP for Lightroom Classic and CC plus .DNG files for Lightroom Mobile, including the free version of the mobile app.

Do they work with RAW and JPEG?

Both. Presets are profiled on RAW files, where they have the most latitude, and tested on JPEG. On JPEG you may want to reduce the effect slightly.

Can I use the assets commercially?

Yes. Your license covers personal and commercial creative use, including paid client work. Reselling, redistributing or sharing the asset files themselves is not permitted.

Can I use LUTs for client projects?

Yes — LUTs can be used to grade client footage, commercials and films under the same commercial creative-use license.

How do I install Lightroom presets?

Unzip the download, open Lightroom, choose Import Profiles & Presets (desktop) or add the .DNG files to your mobile library and save them as presets. A step-by-step PDF is included.

Can I receive a refund on digital downloads?

Refund policy is configurable by the store owner and shown at checkout before payment. Because assets are delivered instantly, refunds are handled case by case rather than promised automatically.

Can I share the files with another person?

No. A license covers one user. Studios and teams can contact us about multi-seat licensing.

Still stuck? Contact support.